FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as the one you see in the picture. We do our best to ensure that all images and descriptions of our products are as accurate and true to life as possible. However, please note that colors may vary slightly depending on your screen display settings. If you have any further questions about a specific product, feel free to contact us!

Where can I view my sales receipt?
How can I return an item?
Will you restock items indicated as “out of stock?”
Where can I ship my order?
 
Where can I view my sales receipt?

You can view your sales receipt in the "My Account" section of our website. After placing your order, a confirmation email will also be sent to you, containing all the details of your purchase, including your receipt. If you can't find your receipt, feel free to contact us, and we'll help you retrieve it!

How can I return an item?
Will you restock items marked as "out of stock"?
Where can I ship my order?
 
How can I return an item?
Will you restock items indicated as “out of stock?”
Where can I ship my order?
 
How can I return an item?

To return an item, please follow these steps:

1. **Check the return conditions:** Ensure that the product is eligible for a return and is sent back within 30 days of receiving the item.

2. **Contact us:** Send an email to our customer service at contact@clyvia.shop to submit your return request.

3. **Package the product:** Make sure the product is unused and in its original packaging. Include a copy of your purchase receipt.

4. **Ship the product:** Send the product to the following address:

  • 265 Wash Ln, Birmingham B25 8PT, UK
  • Phone: +44 744 690 7760
  • Fax: (099) 453-6197

Once we receive your return, we will inspect it and notify you of the status of your refund.

Will you restock items indicated as “out of stock?”

Yes, we do our best to restock items that are out of stock. If there is a product you are interested in, feel free to sign up for our notification list or contact us directly to find out when it will be available again. We will keep you updated on new arrivals and promotions!

Where can I ship my order?

You can ship your order to any address of your choice. When finalizing your purchase, please ensure that you provide a correct and complete shipping address. We also offer free shipping on all orders from our store. If you have any additional questions regarding shipping, feel free to contact us!

CONTACT US FOR ANY QUESTIONS